Chances are, you’ve heard about complimentary or deeply discounted POS systems offered by credit card processors and merchant service providers (MSPs). Maybe you’ve even been approached with offers for one or more free POS systems and have been tempted to take the bait. However, before doing so, it’s important to understand the truth about free POS systems, and to be wary of any processor or MSP that tries to convince you to opt for one.…
No matter the type of restaurant you operate, providing top-notch customer service is a must because the better your customer service, the higher the degree of customer satisfaction. And satisfied patrons are integral to your revenue: A recent Harvard Business School study on Starbucks demonstrates that satisfied customers visit 4.3 times per month, spend $4.06, and continue to patronize the chain for 4.4 years, while highly satisfied customers visit 7.2 times per month, spend $4.42,…
Investing in a restaurant POS system is one of the best things you can do for your business. With such technology in place, you can increase operating efficiencies, improve customer service, control costs, and much more. However, purchasing a restaurant POS system requires a significant financial outlay, making it extremely important to select one that suits your establishment’s specific needs. While these needs will vary from restaurant to restaurant, there are critical elements every restaurant…
Technology is changing the way that we do everything—from how we communicate to how we do business. But when was the last time you considered the technology in your kitchen? You may want to consider the benefits of upgrading your receipt printer to a complete kitchen video system. What’s the difference between printers and kitchen video systems? Every meal starts with an order, but not all order taking is created equal. In some restaurants, a…

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